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TSS — Department of Transformation & Shared Services
Deep dive into SLA performance, root causes, and modernization opportunities.
On-Time
93.4%
Overdue
1,030
Refund Avg
6d
Paid Out
$12K
$ At Risk
$24K
SLA by Permit/License Type
Root Cause Breakdown
Staffing constraints45%
Process complexity35%
Applicant delays20%