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DPS — Department of Public Safety
Deep dive into SLA performance, root causes, and modernization opportunities.
On-Time
71.5%
Overdue
9,120
Refund Avg
28d
Paid Out
$313K
$ At Risk
$684K
SLA by Permit/License Type
Concealed Carry License
Paper · 5550 overdue
88d / 60d
+28d over SLA
Private Investigator License
Paper · 248 overdue
58d / 45d
+13d over SLA
Security Guard Registration
Paper · 1680 overdue
42d / 30d
+12d over SLA
Root Cause Breakdown
Paper-based process58%
Staffing constraints24%
Applicant delays12%
System downtime6%
IT Modernization Recommendations
Digitize concealed carry applications
Estimated Impact55% reduction in processing time
Implementation Cost$210K implementation
Annual Savings$420K/yr in avoided refunds
Online security guard registration
Estimated Impact45% reduction in processing time
Implementation Cost$95K implementation
Annual Savings$145K/yr in avoided refunds