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DPHT — Department of Parks, Heritage & Tourism
Deep dive into SLA performance, root causes, and modernization opportunities.
On-Time
91.2%
Overdue
722
Refund Avg
9d
Paid Out
$10K
$ At Risk
$20K
SLA by Permit/License Type
Root Cause Breakdown
Staffing constraints45%
Process complexity35%
Applicant delays20%