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DFA — Department of Finance & Administration
Deep dive into SLA performance, root causes, and modernization opportunities.
On-Time
94.1%
Overdue
2,655
Refund Avg
7d
Paid Out
$28K
$ At Risk
$56K
SLA by Permit/License Type
Vehicle Registration
Online · 1850 overdue
4d / 10d
6d under
Alcohol Beverage License
Online · 434 overdue
24d / 30d
6d under
Root Cause Breakdown
Staffing constraints45%
Process complexity35%
Applicant delays20%