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ArDOT — Department of Transportation
Deep dive into SLA performance, root causes, and modernization opportunities.
On-Time
84.6%
Overdue
2,849
Refund Avg
15d
Paid Out
$86K
$ At Risk
$174K
SLA by Permit/License Type
Right-of-Way Encroachment
Paper · 450 overdue
65d / 60d
+5d over SLA
Oversize/Overweight Permit
Online · 840 overdue
3d / 5d
2d under
Utility Permit
Hybrid · 780 overdue
42d / 45d
3d under
Root Cause Breakdown
Staffing constraints45%
Process complexity35%
Applicant delays20%