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ADOC — Department of Commerce
Deep dive into SLA performance, root causes, and modernization opportunities.
On-Time
92.8%
Overdue
2,052
Refund Avg
8d
Paid Out
$32K
$ At Risk
$67K
SLA by Permit/License Type
Trade Name Registration
Online · 420 overdue
5d / 10d
5d under
Business Registration
Online · 925 overdue
8d / 15d
7d under
Root Cause Breakdown
Staffing constraints45%
Process complexity35%
Applicant delays20%