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ADLL — Department of Labor & Licensing
Deep dive into SLA performance, root causes, and modernization opportunities.
On-Time
89.2%
Overdue
10,260
Refund Avg
11d
Paid Out
$143K
$ At Risk
$258K
SLA by Permit/License Type
Cosmetology License
Online · 1136 overdue
16d / 21d
5d under
Plumber License
Online · 464 overdue
24d / 30d
6d under
Contractor License
Hybrid · 1240 overdue
38d / 45d
7d under
Electrician License
Online · 656 overdue
22d / 30d
8d under
Root Cause Breakdown
Staffing constraints45%
Process complexity35%
Applicant delays20%