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ADH — Department of Health
Deep dive into SLA performance, root causes, and modernization opportunities.
On-Time
76.1%
Overdue
16,252
Refund Avg
24d
Paid Out
$445K
$ At Risk
$731K
SLA by Permit/License Type
Healthcare Facility License
Paper · 555 overdue
105d / 90d
+15d over SLA
Childcare Facility License
Paper · 1260 overdue
72d / 60d
+12d over SLA
Food Service Permit
Hybrid · 5550 overdue
35d / 30d
+5d over SLA
Root Cause Breakdown
Paper supplements required36%
Inspection backlogs32%
Staffing constraints20%
Applicant delays12%
IT Modernization Recommendations
Online food service permitting portal
Estimated Impact50% reduction in processing time
Implementation Cost$180K implementation
Annual Savings$320K/yr in avoided refunds
Electronic inspection scheduling
Estimated Impact35% reduction for facility licenses
Implementation Cost$120K implementation
Annual Savings$185K/yr in avoided refunds