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ADEE — Department of Energy & Environment
Deep dive into SLA performance, root causes, and modernization opportunities.
On-Time
65.8%
Overdue
4,852
Refund Avg
32d
Paid Out
$499K
$ At Risk
$857K
SLA by Permit/License Type
Water Discharge Permit
Paper · 155 overdue
172d / 120d
+52d over SLA
Air Quality Permit
Paper · 216 overdue
138d / 90d
+48d over SLA
Solid Waste Facility Permit
Paper · 56 overdue
98d / 90d
+8d over SLA
Root Cause Breakdown
Paper-based process42%
Federal EPA review30%
Staffing constraints18%
Applicant delays10%
IT Modernization Recommendations
Electronic air/water permit submissions
Estimated Impact40% reduction in processing time
Implementation Cost$250K implementation
Annual Savings$395K/yr in avoided refunds
Add document upload for paper permits
Estimated Impact25% reduction in applicant delays
Implementation Cost$75K implementation
Annual Savings$110K/yr in avoided refunds