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ADE — Department of Education
Deep dive into SLA performance, root causes, and modernization opportunities.
On-Time
88.9%
Overdue
2,442
Refund Avg
12d
Paid Out
$35K
$ At Risk
$69K
SLA by Permit/License Type
Root Cause Breakdown
Staffing constraints45%
Process complexity35%
Applicant delays20%